Salesforce unveiled its new AI platform, Agentforce, through the annual Dreamforce occasion on Sept. 17, showcasing a instrument that enables companies to rapidly create and deploy autonomous AI brokers.
The platform, designed to boost productiveness in areas reminiscent of customer support, gross sales, and advertising, was demonstrated on the “Agentforce Launch Zone,” the place attendees constructed their first AI brokers stay and on-site.
Agentforce integrates with Slack and a big language mannequin (LLM), providing companies a simplified strategy to creating AI brokers with out intensive coding. The platform is aimed toward offering a low-code answer for organizations looking for to automate processes.
Attendees at Dreamforce will proceed to have entry to their agent prototypes through Salesforce Expertise Cloud after the occasion.
Salesforce CEO and chair Marc Benioff mentioned:
“Agentforce represents an development in AI know-how, transferring past conventional copilots to create autonomous brokers that prioritize accuracy and scalability.”
Agentforce brokers are able to analyzing information, figuring out actions, and executing selections independently, with the choice to transition duties to human workers when wanted. The platform goals to assist companies in overcoming challenges usually related to customized AI implementations, reminiscent of information administration and integration prices.
Kevin Quigley, Senior Supervisor at Wiley, shared his expertise with the platform, highlighting a 40% enhance in case decision after implementing Agentforce. He emphasised the advantages of the no-code builder, notably throughout high-demand durations.
Salesforce has outlined its purpose to broaden using Agentforce, with plans to deploy one billion brokers by the top of 2025. The corporate continues to deal with AI-driven options as a part of its broader technique to boost enterprise operations and buyer engagement.
Agentforce is positioned as a instrument to help organizations in managing AI extra successfully, addressing a rising demand for automation and clever processes throughout industries.
