“Account”
You say “account”, which makes the remainder of your query unclear to me as a result of Bitcoin was designed to work with no accounts. The conventional sort of pockets is a software program program you obtain onto a cellphone or PC and run your self with none hyperlink to a enterprise. Some companies supply Bitcoin accounts of varied types however these work very in a different way from regular Bitcoin wallets. In case you have opened an account with one of many many many on-line Bitcoin companies, the next info is not going to apply.
“Bitcoin Pockets” app for Android, developed by “Bitcoin Pockets Builders” (The Schildbach pockets)
There may be an previous dialogue on Bitcointalk a couple of related drawback within the Bitcoin Pockets for Android, by “Bitcoin Pockets Builders”
The precise message proven was
At the moment Funds will not be doable as a result of a replay is in progress
The one that requested about this appears to have ultimately solved the issue by permitting the app to finish synchronising with the community – by simply ready patiently.
The dialogue there suggests another method of recovering by transferring keys to a desktop pockets however I feel that is too advanced for anybody new to Bitcoin and includes the usage of quite technical Linux instructions.